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CASTRIGANO DESIGN

POWERFUL AND AFFORDABLE WEBSITES
HAND CRAFTED IN CLEVELAND, OHIO

So Fast

Accelerated design and development process that allows you to be up and running in under 2 weeks!

FIRST
CONSULTATION

I ask probing questions to learn your objectives and strategically align with you.

INITIAL DESIGN
AND DEVELOPMENT

Designed, coded and delivered as a functioning website for you to review.

SECOND
CONSULTATION

I listen to your feedback, make suggestions and apply the necessary changes.

FURTHER DESIGN
AND DEPLOYMENT

I deliver a final website based on consultations and your website is live.

See the workflow

Creative

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Agile use of modern web tech,
and a keen eye for design.

Thorough

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Coded for all devices.
SEO optimized for traffic.

Friendly

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Helpful tech-related guidance.
Budget conscious prices.

Why invest in a great website?

The cost of your website is
tax deductible.
Customers trust a modern,
professional website.
A well-built website ranks
high in search engines.
Purchasing decisions are
based on searching the web.

So Smart

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Perfect on all devices

Target the brand and model of phone or
computer they are using.
Guests can see different content based on time of day,
day of week, or number of visits.

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Accessible and Aware

Usable by guests with vision impairments
and motor skill disabilities.
They can also choose to view
your website in over 50 languages.

Intuitive and instinctive for your guests.

An app-like interface delivers a familiar and engaging experience that delights guests and drives results.



MORE SALES


Obstacles are removed from the experience
and a compelling story is told.
Good design builds trust and makes it easy for guests to take action.
Strong calls to action are key when informing and guiding them to the desired goal.



MORE FANS


Good design is memorable and sharable. Your visually strong online brand will encourage guests to follow on social channels to see what you’re up to. They will share your unique site with their friends and colleagues, resulting in more traffic for you.



MORE SIGN-UPS


Make it easy for your guests to
sign up. They won't hand over information to just anyone. A modern, professional look; a fun submission process; and a strong visual narrative drives results for your website.

So Effective

  • ANALYTICSOpen or Close

    Reports delivered to you offer actionable details regarding; who visits your site, where are they located, and what they do on your site. We can then optimize performance and react to their usage.

  • STABILITYOpen or Close

    Your website will be built to leverage modern web standards while maintaining compatibility with older browsers.
    Rock-solid coding on fast and reliable servers provide for effective sites.

  • CUSTOM CRAFTINGOpen or Close

    Each website is custom built for your needs by a small & focused team in Berea, OH.
    Your online presence will fit you and your message, instead of cramming you into a template.

  • UX EXPERTISEOpen or Close

    Goal-driven creativity and a deep understanding
    of how people use technology.
    Years of training users young and old on computers has provided me with invaluable insight regarding how people respond to design and user interfaces.

  • HELPING HANDOpen or Close

    I go the extra mile for my clients.
    Need help writing copy?
    Editing media?
    I can even help set up social media and brainstorm effective strategies for your online presence.

Some Recent Projects

Choose the option that would best suit your needs from the chart below.
While most of my clients use these plans,
I can adapt to any unique project you may have.

Basic
$1,500
Affordable
Single Page Site
Perfect for:
Artists
Musicians
Light Content
$15 monthly hosting/analytics
more info
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Multi
$3,000
Flexible
Up to 5 Pages
Fits the needs of:
Small Business
Non Profits
Faith Based
$15 monthly hosting/analytics
more info
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Advanced
$10,000
Content Heavy
Up to 10 Pages
Best suited for:
Big Businesses
Organizations
Heavy Content
$15 monthly hosting/analytics
more info
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ADD-ONS

Power-Up your Site!

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Domains and Hosting
starting at $10 per month
Register your new website & hosting account with my integrated hosting solution. Create an effective domain mane, and pay only for the hosting features you need.
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Email Marketing
Pricing Varies
Send beautiful email campaigns, track the results and manage your subscribers. A must have addition to any business wanting repeat customers.
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Content Mangement
$100 setup / $25 monthly
Update the content of your site anytime using your web-broswer, Great for anyone who needs frequent changes.
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Content/Image Editing
$60 per hour
File Prep / Text Proofing
Multi-media editing / Alterations
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CALENDAR
$39 setup
Keep clients/fans up to date with schedules/special events/etc.
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E-Commerce
Pricing Varies
Integrated shopping cart. Fully featured, cross page shopping experience. Accept payments from major credit cards, PayPal.
  • TERMS OF SERVICE
    Castrigano Design (or we/us) provides certain content-hosting services ("Services") to you, subject to these Terms and Conditions of Service ("TACOS"). We may change these TACOS or make new TACOS at any time. Although we will attempt to notify you through reasonable means when the TACOS change, we are under no obligation to do so.This Agreement governs Customer's use of Castrigano Design's Web Hosting service.

    1. Services
    Subject to the terms of this Agreement, and contingent on Customer's satisfaction of Castrigano Design's credit approval requirements, Castrigano Design agrees to provide the web hosting services described in the Order for the fees stated in the Order.

    2. Term
    The initial service term of the Agreement shall begin on the date that Castrigano Design generates an e-mail message to Customer announcing the activation of the Customer's account (the "Service Commencement Date") and shall continue for the number of months stated in the Order (the "Initial Term"). Upon expiration of the Initial Term, this Agreement shall automatically renew unless Castrigano Design or Customer provides the other with written notice of non-renewal through the customer center which is located at https://Castriganodesign.com/whmcs/clientarea.php. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the "Term."

    3. Payments
    (a) Fees.
    Fees are payable in advance on the first day of each billing cycle. Customer's billing cycle shall be monthly, quarter, semi-annually, annually, or bi-annually as indicated on the Order, beginning on the Service Commencement Date. Castrigano Design may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Castrigano Design to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Castrigano Design will invoice Customer via electronic mail to the

    Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 7th day following invoice date, but in no event earlier than the first day of each billing cycle.

    Payments must be made in United States dollars. Customer is responsible for providing Castrigano Design with changes to billing information (such as credit card expiration, change in billing address) at its option, Pixel Hub Design may accrue charges to be made to a credit/debit card until such charges exceed $10.00. Pixel Hub Design may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. Pixel Hub Design may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay Pixel Hub Design's reasonable reinstatement fee following a suspension of service for non-payment, and to pay Pixel Hub Design's reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.

    (b) Fee Increases.
    Pixel Hub Design may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).

    (c) Taxes.
    At Pixel Hub Design's request Customer shall remit to Pixel Hub Design all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Pixel Hub Design); regardless of whether Pixel Hub Design fails to collect the tax at the time the related services are provided.

    (d) Refunds.
    We want you to be happy with the service we provide to you. However, we understand that things happen and our services may not be for everyone. We have a very flexible refund policy.

    We will refund the unused balance of your account(s) and close your membership at any time upon written request. However, if you have registered domains through Pixel Hub Design, you must transfer them to a new registrar or abandon them prior to requesting cancellation.

    Pixel Hub Design issues refunds through the same method (e.g. credit card, PayPal) that you used to setup your account. Due to time limits imposed by our payment processors, sometimes this is not possible. In these cases we can mail a check to US residents for a fee of $3.00.

    If issuing a refund costs more than the amount of the refund, your remaining balance will be considered a non-refundable credit.

    Refunds are not available on account renewals.

    (e) Credits
    At times when a Credit is issued to an account for any reason, this credit is non-refundable. Furthermore any positive credit balance on an account at the time of account termination is immediately forfeited.


    (f) Early Termination.
    Customer acknowledges that the amount of the fee for the service is based on Customer's agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Pixel Hub Design terminates the Agreement for Customer's breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Pixel Hub Design's breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.

    (g) Chargebacks
    All disputes and overcharges must be reported directly to the Company, in writing, within thirty (30) days. Any Customer that initiates a chargeback, reversal, retrieval request, or other dispute with their credit card issuing bank and/or PayPal ("Dispute") will be immediately suspended or terminated pending investigation. The Customer agrees to pay a "Research Fee" of $35.00 USD per Dispute regardless of the actual validity of the charge.

    4. Law/AUP
    Customer agrees to use the service in compliance with applicable law and Pixel Hub Design's Acceptable Use Policy linked above (the "AUP"), which is hereby incorporated by reference in this Agreement. Customer agrees that Pixel Hub Design may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer's use of the Services. Amendments to the AUP are effective on the earlier of Pixel Hub Design's notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with Pixel Hub Design's reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Pixel Hub Design and Customer regarding the interpretation of the AUP, Pixel Hub Design's commercially reasonable interpretation of the AUP shall govern.

    5. Customer Information
    Customer represents and warrants to Pixel Hub Design that the information he, she or it has provided and will provide to Pixel Hub Design for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to Pixel Hub Design that he or she is at least 18 years of age. Pixel Hub Design may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer's account until Customer has provided a written notice changing the Primary Customer Contract.

    6. Indemnification
    Customer agrees to indemnify and hold harmless Pixel Hub Design, Pixel Hub Design's affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer's services in violation of applicable law or the AUP by Customer or any person using Customer's log on information, regardless of whether such person has been authorized to use the services by Customer.

    7. Disclaimer of Warranties
    Pixel Hub Design DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW Pixel Hub Design DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN "AS IS" BASIS.

    8. Limitation of Damages
    NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

    NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF Pixel Hub Design AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.

    9. Suspension/Termination
    (a) Suspension of Service.
    Customer agrees that Pixel Hub Design may suspend services to Customer without notice and without liability if: (i) Pixel Hub Design reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) Pixel Hub Design reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay Pixel Hub Design's reasonable reinstatement fee if service is re-instituted following a suspension of service under this subsection.

    (b) Termination.
    The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Pixel Hub Design fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer's written notice describing the failure in reasonable detail. The Agreement may be terminated by Pixel Hub Design prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (3) days of a written notice from Pixel Hub Design describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer's Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.

    10. Requests for Customer Information
    Customer agrees that Pixel Hub Design may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer's customers or end users that Pixel Hub Design believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

    11. Back Up Copy
    Customer agrees to maintain a current copy of all content hosted by Pixel Hub Design notwithstanding any agreement by Pixel Hub Design to provide back up services.

    12. Changes to Pixel Hub Design's Network
    Upgrades and other changes in Pixel Hub Design's network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer's hosted content and/or applications. Pixel Hub Design reserves the right to change its network in its commercially reasonable discretion, and Pixel Hub Design shall not be liable for any resulting harm to Customer.

    13. Notices
    Notices to Pixel Hub Design under the Agreement shall be given via electronic mail to the e-mail address posted for customer support on http://wellwaterdesign.com/contact.php . Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.

    14. Force Majeure
    Pixel Hub Design shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Pixel Hub Design's control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

    15. Governing Law/Disputes
    The Agreement shall be governed by the laws of the State of Washington, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN CUYAHOGA COUNTY, WASHINGTON, AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.

    16. Miscellaneous
    Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party's name or trade mark without the other party's prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer's purchase order or other business forms are not binding on Pixel Hub Design unless they are expressly incorporated into a formal written agreement signed by both parties. A party's failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party's rights with respect to that provision or any other provision of the Agreement. A party's waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Pixel Hub Design's prior written consent. Pixel Hub Design's approval for assignment is contingent on the assignee meeting Pixel Hub Design's credit approval criteria. Pixel Hub Design may assign the Agreement in whole or in part.

    This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

    17. Refuse Service
    Pixel Hub Design, Inc. reserves the right to refuse service to any active or in-active customers for any reason it deems necessary.
  • ACCEPTABLE USE
    This Acceptable Use Policy ("AUP") governs the use of Pixel Hub Design's web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Pixel Hub Design regarding the interpretation of this AUP, Pixel Hub Design's interpretation, in its reasonable commercial judgment, shall govern.

    Offensive Content
    You may not publish or transmit via Pixel Hub Design's service any content that Pixel Hub Design reasonably believes:
    • constitutes child pornography;
    • constitutes pornography or adult related material;
    • is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
    • is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
    • is defamatory or violates a person's privacy;
    • creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
    • improperly exposes trade secrets or other confidential or proprietary information of another person;
    • is intended to assist others in defeating technical copyright protections;
    • clearly infringes on another person's trade or service mark, patent, or other property right;
    • promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
    • is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Pixel Hub Design; or
    • is otherwise malicious, fraudulent, or may result in retaliation against Pixel Hub Design by offended viewers.

    Content "published or transmitted" via Pixel Hub Design's service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any Internet service provided by Pixel Hub Design.

    Security
    You must take reasonable security precautions. You may not provide free hosting services to your clients. You must protect the confidentiality of your password, and you should change your password periodically.

    Obeying the Law
    As Pixel Hub Design is registered and located within the United States of America, we are required to follow any and all US laws. This provision applies to all Services provided and maintained by Pixel Hub Design, whether located within the US or other countries.

    Resource Usage
    Each customer is required to utilize as little server resources as possible, so as to allow for reasonable performance by all Pixel Hub Design customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. The Company reserves the right to suspend or terminate Services on any account that, at our sole discretion, is abusing server resources. Such suspension or termination can occur at anytime without prior warning, and for any or no reason.

    Abusive Actions
    Any and all abusive actions directed towards our staff will not be tolerated. If you use foul language, threaten us, or do anything else that we may find offensive, you will be subject to, at the Company's sole discretion, suspension or termination of Services without refund, with or without notice. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or chargeback.

    Restriction on Storage Space Usage
    All accounts are subject to the following restrictions on storage space usage:
    • Accounts must have valid, working websites, and not violate any previously subscribed terms
    • Accounts are not for use of mass storage of backups, files, audio, video, zip files or others at our discretion
    • Accounts are not for us of mass distribution of files, such as torrents or mirrors
    • Any account found violating these terms may be suspended or terminated without warning

    Unsolicited E-Mail
    You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using your Pixel Hub Design's services.

    Material Protected by Copyright
    You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
    • you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
    • you are otherwise permitted by established United States copyright law to copy the work in that manner.

    Pixel Hub Design will terminate the service of repeat copyright infringers.

    Copyright Infringement Notice (Digital Millennium Copyright Act)
    If you believe your copyright is being infringed by a person using the Pixel Hub Design network, please send your notice of copyright infringement to abuse@wellwaterdesign.com

    Your notice must include the following:
    • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
    • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site;
    • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Pixel Hub Design to locate the material;
    • Information reasonably sufficient to permit Pixel Hub Design to contact you, such as an address, telephone number, and, if available, an e-mail address;
    • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law;
    • A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    Other
    You must have valid and current information on file with your domain name registrar for any domain hosted on the Pixel Hub Design network.

    Disclaimer
    Pixel Hub Design is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the Pixel Hub Design network.

    Internet Abuse
    You may not engage in illegal, abusive, or irresponsible behavior, including:
    • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to Pixel Hub Design and its customers) without express authorization of the owner of the system or network;
    • Monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
    • Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
    • Use of an Internet account or computer without the owner's authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
    • Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
    • Any conduct that is likely to result in retaliation against the Pixel Hub Design's network.
    • Use of Pixel Hub Design's network in a way that unreasonably interferes with Pixel Hub Design's other customers use of the network
  • SLA
    Pixel Hub Design guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month.

    If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.

    Credits are available only for future services/invoices and will not be issued as refunds.
    All credit requests must be sent no later than the tenth (10th) day of the month following the SLA violation. Credits are issued based on the uptime for the previous calendar month only. For example, if you experienced less than 99.9% uptime in the month of November, you would need to submit your request for credit no later than December 10th. Requests not submitted within the required timeframe will not be accepted - no exceptions.

    The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled Maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control.

    Pixel Hub Design's SLA policy only applies to Shared Hosting accounts.

    Pixel Hub Design's SLA policy does NOT apply to services such as: VPS Servers, Cloud Servers, Dedicated Servers, Static IP Addresses, SSL Certificates, Domain Registrations or Domain Transfers.

    We reserve the right to deny any credit request for any or no reason.
  • PRIVACY POLICY
    This Privacy Policy describes the information we collect from you, what we do with the information, and our information security practices.

    Information
    When you sign up for our service, we will ask you to provide contact information such as your name, address, telephone numbers, e-mail addresses, and payment information such as credit card number and expiration date.
    We may ask you to complete user surveys, and to provide certain demographic information, such as age, gender, special interests, etc. You do not have to provide this type of information to use our service if you do not want to.
    If you contact us for customer support, we may also ask you for information about your operating system, software and other technical matters.

    When you visit our Web site we will capture your IP Address, time of and duration of visit, and time and duration of the pages on our Web site that you view. We may tie this information to the personally identifiable information we have about you.
    We will also place a cookie that will identify you to us as a repeat visitor or a customer when you visit our Web site. See "What is a Cookie" below. We may tie this cookie to the personally identifiable information we have about you.
    If we send you an e-mail, we may include a marker that will allow identifying e-mail that is opened and viewed.

    Use of Personally Identifiable Information
    We will use your personally identifiable information only as follows:
    • For payment purposes and to provide customer support;
    • To announce special offers or provide other information from time to time via e-mail. We may also send e-mails announcing special offers by our third parties, but we will not provide the third parties with your e-mail address or other personally identifiable information. If you do not wish to receive these e-mails, you may opt out of future e-mails at any time by following the instructions included in the e-mail;
    • To improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and web site visits to help us improve or target our Web site and customise your visit.

    We will not provide any personally identifiable information about you to any other person other than:
    • a law enforcement or regulatory agency at their request;
    • a person or company who acquires our business;
    • third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
    • To our subsidiaries and affiliates, or
    • As otherwise needed to protect or enforce or rights or the rights of others.

    We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

    Use of Non-Personally Identifiable Information
    We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.

    What is a Cookie
    A "cookie" is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit.

    Security of Your Information
    We store your personally identifiable information and payment information in a database which has numerous protection policies in place to ensure its security. We encrypt some sensitive data such as passwords and/or but not limited to credit card numbers.

    Children's Privacy
    Our service is not available to children under the age of 18, and we will not intentionally maintain information about anyone under the age of 13.

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